We will talk to you:
• We will ask a series of questions to gain a better understanding of the problem. This will help us identify any immediate repairs.
We will visit for an inspection:
• We will carry out an inspection of your home.
Our inspector will look at every room, complete a full inspection and supply a written report of identified issues.
Repairs information:
• Where we identify that repairs are needed, we will arrange appointments to carry these out.
Where mould is present in your home and cannot be cleaned easily with household products, we will arrange an appointment to clean these areas, regardless of the cause.
Click here for tenant advice to prepare for work on your home.
We will follow this up:
• We will contact you to confirm that the problem has been resolved. This might involve a post-inspection of any completed works.
We may send a specialist:
• If the problem persists, we will arrange for a damp and mould specialist to inspect your home.
If there are no visible defects in your home, we may install data loggers to give us more information about the problem.
We won’t always need to carry out all of the steps on every case reported.
• However, we want to make sure that you know what to expect at each stage if it is not always possible to get to the root of the issue immediately, but we are committed to working with you to resolve the problem.
Where we identify that repairs are needed, we will arrange appointments to carry these out in accordance with our repairs policy.